Shipping policy

Shipping Policy – DLC Brothers

1. Order Processing

At DLC Brothers, we aim to process and ship all orders as quickly as possible.

Orders placed before 9:00 PM (CET) are usually processed on the same day. During busy periods, processing may take 1–3 business days.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, where available.

Please note that order processing times are separate from estimated shipping times.

2. Shipping Destinations

We currently ship to the Netherlands, European countries, and selected international destinations.

Available shipping destinations are displayed at checkout.

If your country is not available at checkout, please contact us before placing an order.

3. Estimated Shipping Times

Our estimated delivery times are:

Netherlands & Belgium: 1–2 business days
Germany: 2–3 business days
Rest of Europe: 3–5 business days
Rest of the World: 4–8 business days

These delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, and seasonal demand.

Unless a different delivery period has been agreed upon, orders will be delivered within the period required by applicable consumer law.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery destination and order value.

The applicable shipping fee will be clearly displayed before you complete your purchase.

Free shipping may be available for qualifying orders. Any applicable free shipping threshold will be displayed at checkout or on the relevant product page.

5. Pre-Orders

Products marked as pre-order will be shipped on or after the estimated shipping date indicated on the product page.

Pre-order shipping dates may change due to production or logistical circumstances. We will inform affected customers of significant delays.

If your order contains both in-stock and pre-order items, the entire order may be shipped together once all items become available, unless otherwise stated.

Your statutory consumer rights remain unaffected.

6. Customs, Duties & Import Taxes

For international deliveries outside the European Union, customs duties, import taxes, VAT, or handling fees may apply.

Where these charges are not included in the checkout total, they may be collected by the relevant customs authority or delivery provider.

Any applicable additional charges will generally be the responsibility of the customer, provided they have been properly disclosed before purchase.

Customs inspections and clearance procedures may affect estimated delivery times.

7. Shipping Delays

Although we aim to meet our estimated delivery times, delays may occasionally occur due to circumstances such as:

Adverse weather conditions
Customs inspections
Shipping carrier disruptions
High-demand periods
Other unforeseen logistical circumstances

If your order is significantly delayed, please contact us so we can investigate and assist you.

Nothing in this policy limits your statutory rights concerning late or failed delivery.

8. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an incorrect delivery address after placing an order, please contact us as soon as possible.

If a package is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply when arranging a new delivery, where legally permitted.

9. Lost or Damaged Packages

If your order is lost during transit or arrives damaged, please contact DLC Brothers as soon as reasonably possible.

Include your order number and a description of the issue. Photographs of damaged packaging or products may help us investigate.

We will investigate the issue with the shipping carrier and provide an appropriate solution in accordance with applicable consumer law.

For consumer purchases, the risk of loss or damage generally remains with DLC Brothers until the goods have been received by you or a person designated by you, other than the carrier.