Return & Refund Policy

1. Right of Withdrawal (EU Consumer Law)

Under EU consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

The withdrawal period expires 14 days after the day you (or a third party indicated by you) receive the goods.

To exercise your right of withdrawal, you must inform DLC Brothers of your decision to withdraw from the contract by a clear statement (for example, by email).

2. Conditions for Returns

To be eligible for a return, items must:

Be returned within 14 days of delivery
Be unused, unworn, and unwashed
Be in their original condition, with all original tags and packaging intact
Not show signs of wear, damage, or use

We reserve the right to refuse returns that do not meet these conditions, in accordance with EU consumer law.

3. Items Not Eligible for Return

The right of withdrawal does not apply to:

Items that have been worn, washed, or damaged after delivery
Items returned in an unsellable condition
Items clearly customized or personalized (if applicable and stated on the product page)

These exclusions do not affect your statutory rights regarding defective products.

4. How to Initiate a Return

To initiate a return, please contact us through the contact details provided on our website and include:

Your order number
The item(s) you wish to return
Your reason for return (optional)

You will receive return instructions once your request has been reviewed.

5. Return Shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect
We recommend using a tracked shipping method, as DLC Brothers is not responsible for lost return shipments

Return shipping costs are non-refundable, except where required by law.

6. Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to the original payment method
The refund will include the product price
Original shipping costs will be refunded only where required by EU consumer law

Refunds are processed within 14 days of receiving the returned item or proof of return, whichever comes first.

7. Exchanges

If you wish to exchange an item (for example, a different size), please contact us first. Exchanges are subject to availability.

Customers are responsible for shipping costs related to exchanges unless the item is defective or incorrect.

8. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible after delivery and provide:

Your order number
A description of the issue
Clear photos or videos showing the problem

In such cases, return shipping costs will be covered by DLC Brothers, and you will be offered a repair, replacement, or refund in accordance with EU consumer law.

9. Relationship to Warranty

This Returns & Refunds Policy operates separately from your legal warranty rights.

The 14-day right of withdrawal applies even if the product is not defective
The legal warranty applies to defective or non-conforming products for up to 2 years

For warranty-related issues, please refer to our Warranty Policy.

10. Pre-Orders

For pre-order items, the right of withdrawal begins on the day the item is delivered, not the day the order is placed.

11. Refund Delays

If you have not received your refund within the stated timeframe:

Check your bank or payment provider
Contact your payment provider, as processing times may vary
If the issue persists, contact us for assistance

12. Governing Law

This Returns & Refunds Policy is governed by and interpreted in accordance with the laws of the Netherlands and applicable EU consumer protection legislation.